When MATLAB Terminates Unexpectedly

If MATLAB^® detects an internal error, then MATLAB displays one of two dialog boxes: MathWorks^® Crash Reporter or MathWorks Crash Analyzer. In both cases, the internal state of MATLAB is unreliable and not suitable for further use.

MathWorks Crash Reporter

If MATLAB crashes, the MathWorks Crash Reporter dialog box appears and prompts you to send the crash report to MathWorks technical support. You also have space to provide reproduction steps or any information about what you were doing at the time of the crash. If you click Send Report and provide a valid email address, you will receive an automated email shortly. If you want help with your crash, reply to the email and a technical support agent will contact you. If you do not receive an email, you can contact MathWorks technical support directly on the MathWorks Contact Support page.

The Crash Reporter displays information relevant for diagnosing the cause of the problem, which may be different depending on what caused MATLAB to crash. If you know the cause of the crash, then you can check for information about it in the MathWorks Bug Reports database.

In some situations, the Crash Reporter does not open. For example, the Crash Reporter is unavailable if you start MATLAB with the -nodisplay option. If MATLAB unexpectedly terminates and you do not see the Crash Reporter, then contact MathWorks technical support. Technical support can help you locate the crash report and resolve the issue. If you want to locate the crash report before contacting technical support, see the MATLAB Answers™ article How do I locate the crash dump files generated by MATLAB?

MathWorks Crash Analyzer

When MATLAB terminates unexpectedly, MATLAB locally analyzes the crash report on your machine to determine a potential cause. If there is a potential solution, MATLAB displays the MathWorks Crash Analyzer dialog box. Click View Solution to open a webpage in your browser that points to the relevant MATLAB Answers page or MathWorks Bug Reports database. To apply a fix, you must restart MATLAB.

If the provided solution is not relevant, then click Send Report and enter reproduction steps in the window.

If you apply the fix and still experience a crash, then click Send Report or create a support case by contacting MathWorks technical support on the MathWorks Contact Support page.