License Manager Error -9

How do I run the activation client to reactivate my license? Error message below:

License checkout failed. License Manager Error -9 Your username does not match the username in the license file. To run MATLAB on this computer, you must run the Activation client to reactivate your license.

When I initially activated the software, it would only let me activate using my username from the other workstation I use the software from. How do I activate with my username for this personal laptop in addition to my office workstation?

Thank you!

[Walter Roberson]

Which kind of license is it?

[Graham Spicer]

It is an academic license.

[Walter Roberson]

Standalone Named User or Networked Named User or NodeLocked ?

[Graham Spicer]

Standalone Named User

[hana nadia]

me too, it said the license is wrong.

[Robert Howard]

I received the same message after upgrading to OS X El Capitan.

[dandan xue]

your username must written as your computer user name.By default,you can written Administrator.you can search your user name on the user accout at computer c disk.

[Leah Abou Jaoude]

How can I change the username if I have already put it in wrong?

[Walter Roberson]

Leah, you can re-run activation.

Answer 1

[Walter Roberson]

Standalone Named User is, if I understand correctly, essentially locked to the username. If you have different user names on different computers then as it will consider them to be different users, as otherwise the "name" control would be meaningless. (Otherwise if you gave the key to me, I could just say "Yup, I'm Graham!" no matter that my username has nothing to do with "Graham".)

The licenses that allow different usernames on different computers to access under the same license are the Network Floating License, especially with a GROUP option configured to restrict them to a subset of potential users.

[Graham Spicer]

This makes sense; although it is strange to me since I was able to use both computers for the first year or so of the license, then I started getting the license manager error. I am wondering if there was a change along the line to the licensing or if there was just a bug that needed fixing.

Answer 2

[Image Analyst]

FAQ: http://matlab.wikia.com/wiki/FAQ#After_installation.2C_MATLAB_crashes_or_gives_an_error_message_when_I_try_to_run_MATLAB.

Answer 3

[Luigia Merlo]

And have you solved this problem? If yes can somebody tell me how. Thank you

[Image Analyst]

Yes, it's been solved. See my answer immediately above. It's in the FAQ.

Answer 4

[chen jack]

so?how did you solve this question?and how did you do?can you carefully talk about it？