Error in Installing R2010a

I am using R2008 version ,now i decided to install R2010a.when installing my setup file gets deleted,by a kaspersky antivirus ,may i know why my setup file gets deleted

Quarantined riskware RootShell E:\MATLAB SOFTWARE R2010A\SE\SETUP.EXE

please help

Answer 1

[Image Analyst]

What operating system? Win7? Did you run it as administrator? You can call the Mathworks and I'm sure the first thing they will ask is if you can temporarily disable your Kaspersky Anti-Virus program, which apparently sees something in the bytes of the installer or the behavior it exhibits that makes it think it's a risky file.

[kash]

i turned off the antivirus ,still i get an error

exe error 22 attempting to run e:\matlab\win32.setup.exe

[kash]

Am using windows XP operating system

[Image Analyst]

Just call them. They'll give you free tech support for installation, even for student versions (if you have that).

Answer 2

[Walter Roberson]

http://www.mathworks.com/support/solutions/en/data/1-9F2IQR/index.html?solution=1-9F2IQR

[Image Analyst]

The note mentions R2008b. Strange that the issue also appears in R2010a. Something must have stayed the same in the two versions. Someone should tell them so they can update their tech note.

[kash]

i turned off the antivirus ,still i get an error

exe error 22 attempting to run e:\matlab\win32.setup.exe

[Walter Roberson]

Apparently error 22 is obscure; see

http://www.computertechhelps.com/error-22-fix-best-way-to-fix-error-22/

Note however that refers to -22 not 22, so if it is 22 and not -22 you see then that information does not apply.

I am not familiar with the company providing that information, and I am not familiar with the remedy program they recommend, so I would not trust that program without further checking.

I find a bit different explanation at http://bestregistrycare.com/runtime-errors/Runtime-error-22.html . I am not familiar with that company or their registry cleaning tool either.

The most immediate thing to check is whether you have enough free disc space to install to.

I notice that at least one other person has posted with the same problem here, in October. It was suggested that they contact MathWorks Technical Support.