MATLAB keep asking for activation

I am running MATLAB 2017b. After installation, MATLAB keep launching activation windows. Tried running as admin (I'm using user account) but nothing change. I'm using a corporate floating license. Please advise.

[Xinyue Yang]

Hi. I wish you had shown your solution to the problem so that someone could benefit from the answer later. I tackled the same problem today with the advice by Joshua from Mathworks Support Team. Thanks for his help. The following steps and suggestions are also useful for error -9.

The first one is a delay in MATLAB receiving the request. You could wait more than 8 hours.

One of the reasons behind that error is a Windows user name that is not only ASCII characters.

For Windows 10 users, in order to activate MATLAB you need to change your user name to be all ASCII characters. But we know that the Windows need your e-mail or other contacts also. If you want to change your own Windows account name, you should first check your own username by typing the Windows key and cmd.

windows+r enter cmd

Then enter "set username", and you will find your username.

Then you can change your username by Windows Powershell:

Start menu -> enter Windows Powershell( Open as Administrator)

Enter

Rename-LocalUser -Name "Current Name" -NewName "New Name"

Source of instructions : https://www.top-password.com/blog/6-ways-to-change-user-account-name-in-windows-10/

It is sad to find the powerful MATLAB only supports ASCII characters. I hope it will become more advanced.

[Image Analyst]

Xinyue, thanks for taking the time to share your resolution. I'm sure many others will benefit from your kindness.

Answer 1

[Image Analyst]

Questions on installation, activation, and licensing are answered by the Mathworks, not us. See the FAQ: http://matlab.wikia.com/wiki/FAQ#After_installation.2C_MATLAB_crashes_or_gives_an_error_message_when_I_try_to_run_MATLAB. This is your fastest way to a solution, and it's free.