Hi,
I am having trouble using a block from the image acquisition toolbox in simulink. I have installed the necessary hardware supports for both usb and gige, disabled Firewall for Matlab, checked that the cameras are working with their respective software, and I used the example here. The preview feature in [From Video Device] works with the webcam, not with the JAI camera. 
Running the model hangs indefinitelly. When I force it to stop, I get the following error:
"An error occurred while running the simulation and the simulation was terminated
Caused by:
- GETDATA interrupted with ^C (Control-C) before FRAMES were available. "
 
This tells me that something is wrong acquiring frames. 
Any thoughts as to what I am missing? 
Info:
 - PC Win10, i7, 32Gb RAM, 1Tb HDD
 - Matlab 2020a
 - Simulink: [From Video Device] + [To video display]
 - Cameras: USB webcam; JAI cb-200ge (Gige camera)
 - Image Acquisition Toolbox Support Package for OS Generic Video Interface v20.1.1
 - Image Acquisition Toolbox Support Package for GigE Vision Hardware v20.1.1
 - Image Acquisition Toolbox v6.2