The most common reason you will be unable to change the End User on an Individual or Designated Computer license is because:
- Validation is enabled on the license but the validation status is overdue for one or more activations.
- You are out of Named User re-designations on your license. Each license has a number of times you can change the user per year.
- For further information on this please refer to the license agreement
To update validation, please refer to this article: What is validation and how does validation work?
Once validation has been updated or the activation in question has been deactivated, you can change the End User on the license: How do I add or remove an End User on license?
- The X under the "Remove User" column may not appear when removing a License End User if you are using an older web browser version.
- If you are encountering this issue, place the mouse cursor under the "Remove User" column and click to remove the user or try another web browser.
