Matlab crashes when I start the application

Hi,

Matlab crashes when I start the application, what seems to be the error? It would be much appreciated if you had an idea how to fix it :)

when i run as normal user the crash not accure, it happen only with root user.

also sudo /usr/local/MATLAB/R2021b/bin/matlab -softwareopenglmesa not make difference

MATLAB Log File: /root/matlab_crash_dump.25481-1

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MATLAB Log File

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--------------------------------------------------------------------------------

Trace trap detected at 2022-06-27 16:32:13 -0400

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Configuration:

Crash Decoding : Disabled - No sandbox or build area path

Crash Mode : continue (default)

Default Encoding : UTF-8

Deployed : false

GNU C Library : 2.31 stable

Graphics Driver : Unknown hardware

Graphics card 1 : 0x10de ( 0x10de ) 0x2487 Version 510.73.5.0 (0-0-0)

Graphics card 2 : 0x8086 ( 0x8086 ) 0x4680 Version 0.0.0.0 (0-0-0)

Java Version : Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode

MATLAB Architecture : glnxa64

MATLAB Entitlement ID : 7098013

MATLAB Root : /usr/local/MATLAB/R2021b

MATLAB Version : 9.11.0.1873467 (R2021b) Update 3

OpenGL : hardware

Operating System : Ubuntu 20.04.1 LTS

Process ID : 25481

Processor ID : x86 Family 6 Model 151 Stepping 2, GenuineIntel

Session Key : f819c66b-3015-4df9-956a-b11e9425d0f8

Static TLS mitigation : Enabled: Full

Window System : The X.Org Foundation (12013000), display :1

Fault Count: 1

Abnormal termination:

Trace trap

Current Thread: 'Chrome_IOThread' id 140703681124096

Register State (from fault):

RAX = 0000000000000000 RBX = 00007ff820ee7a84

RCX = 0000000000000000 RDX = 0000000000000000

RSP = 00007ff820ee7a00 RBP = 00007ff820ee7ec0

RSI = 0000000000000000 RDI = 00007ff88be8ba28

R8 = 0000000000000000 R9 = 00007ff8a401cd00

R10 = 00007ff8a4002130 R11 = 0000000000000000

R12 = 00007ff820ee7ee0 R13 = 00007ff820ee7ed0

R14 = 00007ff820ee7a60 R15 = aaaaaaaaaaaaaaaa

RIP = 00007ff887096074 EFL = 0000000000000246

CS = 0033 FS = 0000 GS = 0000

Stack Trace (from fault):

[ 0] 0x00007ff887096074 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66486388

[ 1] 0x00007ff8858ed637 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41678391

[ 2] 0x00007ff8858eb50e /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41669902

[ 3] 0x00007ff8858ea23f /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41665087

[ 4] 0x00007ff8858f3c90 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41704592

[ 5] 0x00007ff8858f5761 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+41711457

[ 6] 0x00007ff88573f259 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+39916121

[ 7] 0x00007ff887453523 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+70407459

[ 8] 0x00007ff88723f8ab /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68229291

[ 9] 0x00007ff8874570c8 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+70422728

[ 10] 0x00007ff88745826d /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+70427245

[ 11] 0x00007ff88723bb5b /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68213595

[ 12] 0x00007ff8872539ca /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68311498

[ 13] 0x00007ff88725319f /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68309407

[ 14] 0x00007ff885499048 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37138504

[ 15] 0x00007ff8854983bc /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37135292

[ 16] 0x00007ff885493e9e /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37117598

[ 17] 0x00007ff88548afde /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37081054

[ 18] 0x00007ff88549e01b /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+37158939

[ 19] 0x00007ff88713b544 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+67163460

[ 20] 0x00007ff8872377d6 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+68196310

[ 21] 0x00007ff88713b75c /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+67163996

[ 22] 0x00007ff8870daf24 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66768676

[ 23] 0x00007ff8870b401e /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66609182

[ 24] 0x00007ff88575a78d /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+40028045

[ 25] 0x00007ff8870f48e7 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+66873575

[ 26] 0x00007ff88712eaa5 /usr/local/MATLAB/R2021b/bin/glnxa64/libcef.so+67111589

[ 27] 0x00007ffb313fa609 /lib/x86_64-linux-gnu/libpthread.so.0+00034313

[ 28] 0xaaaaaaaaaaaaaaaa <unknown-module>+00000000

Answer 1

[Emir Marincic]

Incase someone shows up here at a later date, I finally got this fixed by removing the shipped libstdc++.so.6 and libstdc++.so.6.0.xy inside <MATLAB_INSTALL_ROOT>/sys/os/glnxa64 and symlinking the system ones in there from /usr/lib...

Answer 2

[Yash Srivastava]

Hi Erez,

This is a known bug and will be fixed in future releases.

[Cerrise Weiblen]

Hello Yash,

You say this will be fixed in a future release, but I am trying to run the next release, 2022a and I have the same error. Do you have an ETA on the fix date? What is the bug tracking number for this issue? How can I find out when it has been fixed? Should I inform my university IT department that you don't have a functioning Linux release at the moment because of this bug? This is bringing my workflow to a halt. Is there a workaround? I am going to have to find other tools for bioinformatics, if I can't get this to work.

Thanks in advance for providing any actionable information to get this working,

Cerrise Weiblen

MATLAB Log File: /root/matlab_crash_dump.17960-1

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MATLAB Log File

------------------------------------------------

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Trace trap detected at 2022-09-13 13:04:16 -0600

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Configuration:

Crash Decoding : Disabled - No sandbox or build area path

Crash Mode : continue (default)

Default Encoding : UTF-8

Deployed : false

GNU C Library : 2.35 stable

Graphics Driver : Uninitialized software

Graphics card 1 : 0x10de ( 0x10de ) 0x1f91 Version 510.85.2.0 (0-0-0)

Graphics card 2 : 0x1002 ( 0x1002 ) 0x15d8 Version 0.0.0.0 (0-0-0)

Java Version : Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode

MATLAB Architecture : glnxa64

MATLAB Entitlement ID : 1981661

MATLAB Root : /usr/pubxxx/MATLAB/R2022a

MATLAB Version : 9.12.0.2039608 (R2022a) Update 5

OpenGL : software

Operating System : Ubuntu 22.04.1 LTS

Process ID : 17960

Processor ID : x86 Family 23 Model 24 Stepping 1, AuthenticAMD

Session Key : cc0151c5-7678-4a76-a811-08b8cf6fb194

Window System : The X.Org Foundation (12101003), display :1

Fault Count: 1

Abnormal termination:

Trace trap

Current Thread: 'Chrome_IOThread' id 140676187665984

Register State (from fault):

RAX = 0000000000000000 RBX = 00007ff1ba3199e4

RCX = 0000000000000000 RDX = 0000000000000001

RSP = 00007ff1ba319960 RBP = 00007ff1ba319e20

RSI = 0000000000000000 RDI = 00007ff1ca045a28

R8 = 0000000000000064 R9 = 0000000000000000

R10 = 0000000000000063 R11 = 0000000000000293

R12 = 00007ff1ba319e40 R13 = 00007ff1ba319e30

R14 = 00007ff1ba3199c0 R15 = aaaaaaaaaaaaaaaa

RIP = 00007ff1c5250074 EFL = 0000000000000246

CS = 0033 FS = 0000 GS = 0000

Stack Trace (from fault):

[ 0] 0x00007ff1c5250074 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66486388

[ 1] 0x00007ff1c3aa7637 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41678391

[ 2] 0x00007ff1c3aa550e /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41669902

[ 3] 0x00007ff1c3aa423f /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41665087

[ 4] 0x00007ff1c3aadc90 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41704592

[ 5] 0x00007ff1c3aaf761 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+41711457

[ 6] 0x00007ff1c38f9259 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+39916121

[ 7] 0x00007ff1c560d523 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+70407459

[ 8] 0x00007ff1c53f98ab /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68229291

[ 9] 0x00007ff1c56110c8 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+70422728

[ 10] 0x00007ff1c561226d /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+70427245

[ 11] 0x00007ff1c53f5b5b /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68213595

[ 12] 0x00007ff1c540d9ca /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68311498

[ 13] 0x00007ff1c540d19f /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68309407

[ 14] 0x00007ff1c3653048 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37138504

[ 15] 0x00007ff1c36523bc /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37135292

[ 16] 0x00007ff1c364de9e /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37117598

[ 17] 0x00007ff1c3644fde /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37081054

[ 18] 0x00007ff1c365801b /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+37158939

[ 19] 0x00007ff1c52f5544 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+67163460

[ 20] 0x00007ff1c53f17d6 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+68196310

[ 21] 0x00007ff1c52f5873 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+67164275

[ 22] 0x00007ff1c5294f24 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66768676

[ 23] 0x00007ff1c526e01e /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66609182

[ 24] 0x00007ff1c391478d /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+40028045

[ 25] 0x00007ff1c52ae8e7 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+66873575

[ 26] 0x00007ff1c52e8aa5 /usr/pubxxx/MATLAB/R2022a/bin/glnxa64/libcef.so+67111589

[ 27] 0x00007ff329805b43 /lib/x86_64-linux-gnu/libc.so.6+00609091

[ 28] 0xaaaaaaaaaaaaaaaa <unknown-module>+00000000

Answer 3

[Ali Moussa]

Hi Erez,

Did you manage to find a solution to this? I am having the same problem when running maltlab as a root user. I called Mathworks and they said they don't know how to solve this problem because I use Arch Linux which is not a supported OS (lol)

Thanks

Ali

Answer 4

[steve nystrom]

Any update on this issue?

[Image Analyst]

We wouldn't know. But tech support would if you called them. It's free since it's an installation issue. Call them on the phone and talk to a real live person.