Why do I get "invalid one time password" when entering a one time password in the MathWorks Product Installer or Authorizer?

When I am prompted for a one time password, I follow the steps to generate the password but after pasting it into the field, I get

"Invalid one-time-password. Please follow the instructions above to generate a new one."

 How can I resolve this error?

Answer 1

[MathWorks Support Team]

This error may occur if you are generating a one time password for a different MathWorks Account than the one that you are signing into the MathWorks Product Installer or Authorizer with. Please ensure that you are signing into the correct account and try again.

To check or change the email address of your MathWorks Account, please visit the MathWorks Account Profile Edit page found here: 

https://www.mathworks.com/mwaccount/profiles/edit

When entering the email address for the one time password, it will need to match this email exactly.

If you continue to have issues, contact MathWorks Customer Support for assistance.