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R2024a Prerelease will not start due to OpenGL Startup Plugin Fatal Error

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Hello.
I am trying to install the MATLAB R2024a Prerelease, and although the installation is successful, I can't open R2024a due to a Fatal Error.
The following is the text from the error:
Dynamic exception type: class cppmicroservices::SharedLibraryException std::exception::what: Loading C:\Program Files\MATLAB\R2024a\bin\matlab_starup_plugins\graphics\opengl_startup_plugin\mwopengl_startup_plugin.dll failed with error: The specified module could not be found. : not connected: not connected.
I have already confirmed that my GPU is running a version of OpenGL that surpasses the system minimums, and I uninstalled and reinstalled R2024a. The uninstaller wouldn't actually run so I just deleted the whole folder, I assume that's an unrelated problem. R2023a continues to run fine. Any guidance would be appreciated. Below are my system details:
Dell XPS 15 9570
Intel Core i7-8750H CPU @ 2.20 GHz (Turbo up to 4.1GHz)
32Gb DDR4 Ram
Windows 11 Professional
Intel UHD Graphics 630 (Running WebGL/OpenGL 4.6)
  8 Commenti
光远
光远 il 3 Gen 2024
Xinyu‘s solution is useful. I have just recover the Trojan:Win32/Wacatac.B!ml , which is relative to the ddux.dll. Problem solved.
Ronald Aarts
Ronald Aarts il 3 Gen 2024
Xinyu‘s solution also works for me, at least for the time being as Windows Defender insists on removing this "Trojan".

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Risposta accettata

Jan Houska
Jan Houska il 2 Gen 2024
Hi,
please go to Windows Defender and restore the file "C:\Program Files\MATLAB\R2024a\bin\win64\ddux.dll". It has been falsely marked as Trojan:Win32/Malgent!MSR and quarantined.
Good Luck, Jan

Più risposte (1)

Steven Lord
Steven Lord il 2 Gen 2024
Please contact Technical Support directly using this link and work with Support to determine the cause of this error.
  1 Commento
Angelo Yeo
Angelo Yeo il 2 Gen 2024
Install Support deals with abnormal initialization issues of MATLAB. You may be redirected if you reached out to Technical Support for initialization issues.

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