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MathWorks Support Team

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How do I Download and Install a Support Package on an Offline Machine?

Asked by MathWorks Support Team

MathWorks Support Team (view profile)

on 30 Jun 2016
Latest activity Edited by Liron Stettiner

Liron Stettiner (view profile)

on 31 Oct 2019 at 23:55
How do I download Hardware Support Packages and Optional Features for installation on a computer that is offline or that is behind a Proxy/Firewall?

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R2017a

7 Answers

MathWorks Support Team

MathWorks Support Team (view profile)

Answer by MathWorks Support Team

MathWorks Support Team (view profile)

on 11 Oct 2019
Edited by MathWorks Support Team

MathWorks Support Team (view profile)

on 11 Oct 2019
 Accepted Answer

To install Hardware Support Packages and Optional Features on a computer that is offline or behind a Proxy/Firewall, you will need to use the stand-alone downloader to obtain the files needed.
Download Hardware Support Packages and Optional Features
As of R2018b, a Support Software Downloader for Hardware Support Packages and Optional Features is available that allows you to download them for releases R2016b and above without having to install MATLAB on another machine.
_Note: Select the platform that corresponds to the machine that is connected to the internet. _
  1. Download and run the file from the URL below:* <https://www.mathworks.com/support/install/support-software-downloader.html>
  2. Login to a MathWorks account when prompted
  3. Select and Download the Support Software
  4. Move the files to the target machine
Install on machine without internet or behind a firewall/proxy
Inside of the files that were moved over, there is a readme text document in the support package that explains the process to start the installation process. Please run through those steps to install your support package.
This process is for MATLAB R2016b and above. Please see the following article for information regarding prior releases:
How to download a Support package for installation on an offline computer for MATLAB R2016a and below?
http://www.mathworks.com/matlabcentral/answers/121434

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Adam Brososky

Adam Brososky (view profile)

on 26 Oct 2018
Good afternoon,
I cannot find the 'readme' file in the directory that was created when I installed the tool. Can you please point me to the instructions?
Thank you,
Adam
xiaochen

xiaochen (view profile)

on 20 Dec 2018
I also can not find the readme.txt in the unpacked file package. Only the following fies~~~~, could somebody give me some instructions ?
GTScreenshot_20181220_173731.png
xiaochen

xiaochen (view profile)

on 20 Dec 2018
AHa , I have figured it out, the 'readme'file is not in the "Support Software Downloader "package ,but in the support package you downloaded.
I just paste it here:
This is a guide for installing previously downloaded support software.
Table of Contents
-----------------
1. Copy downloaded software
2. Interactive Installation
a. Windows
b. Linux
c. Mac
3. Silent Installation
a. Windows
b. Linux
c. Mac
1. Copy downloaded software
---------------------------
Copy this entire folder to a shared network drive or removable media and then access the
copied folder from the computer on which you want to run the installation.
2. Interactive Installation
---------------------------
The interactive installer will start MATLAB and then the installer in a separate window. The
executable takes a single argument; the path to the location of the previously downloaded
files. All available support packages in the specified download folder are presented.
In a command prompt, type the following:
a. Windows
cd DRIVE:\<MATLAB_PATH>\bin\win64
install_supportsoftware.exe -archives <path_to_download_folder> [-matlabroot DRIVE:\MATLAB_PATH]
For example:
cd C:\MATLAB\R2018b\bin\win64
install_supportsoftware.exe -archives C:\Users\jsmith\Downloads\MathWorks\SupportPackages\R2018b\
b. Linux
cd <MATLAB_PATH>/bin/glnxa64
./install_supportsoftware.sh -matlabroot <MATLAB_PATH> -archives <path_to_download_folder>
For example:
cd /opt/MATLAB/R2018b/bin/glnxa64
./install_supportsoftware.sh -matlabroot /opt/MATLAB/R2018b -archives /home/jdoe/Downloads/MathWorks/SupportPackages/R2018b
b. Mac
cd <MATLAB_PATH>/bin/maci64
./install_supportsoftware.sh -matlabroot <MATLAB_PATH> -archives <path_to_download_folder>
For example:
cd /Applications/MATLAB_R2018b.app/bin/maci64
./install_supportsoftware.sh -matlabroot /Applications/MATLAB_R2018b.app/ -archives /Users/jdoe/Downloads/MathWorks/SupportPackages/R2018b
3. Silent Installation
----------------------
NOTE: The silent installation of support packages is only available in MATLAB releases R2018a
and newer. For MATLAB releases before R2018a, see the interactive installation instructions.
The silent installer executable takes two arguments; a path to the location of the previously
downloaded files and the location of the input file. The input file is used to specify the
support packages that are to be installed.
In a command prompt, type the following:
a. Windows
cd DRIVE:\<MATLAB_PATH>\bin\win64
SupportSoftwareInstaller.exe -downloadfolder <path_to_download_folder> -inputfile <path_to_input_file>\ssi_input.txt
For example:
cd C:\MATLAB\R2018b\bin\win64
SupportSoftwareInstaller.exe -downloadfolder C:\Users\jsmith\Downloads\MathWorks\SupportPackages\R2018b -inputfile C:\Users\jsmith\Downloads\MathWorks\SupportPackages\R2018b\ssi_input.txt
b. Linux
cd <MATLAB_PATH>/bin/glnxa64
./SupportSoftwareInstaller -downloadfolder <path_to_download_folder> -inputfile <path_to_input_file>/ssi_input.txt
For example:
cd /opt/MATLAB/R2018b/bin/glnxa64
./SupportSoftwareInstaller.sh -downloadfolder /home/jdoe/Downloads/MathWorks/SupportPackages/R2018b -inputfile /home/jdoe/Downloads/MathWorks/SupportPackages/R2018b/ssi_input.txt
c. Mac
cd <MATLAB_PATH>/bin/maci64
./SupportSoftwareInstaller.sh -downloadfolder <path_to_download_folder> -inputfile <path_to_input_file>/ssi_input.txt
For example:
cd /Applications/MATLAB_R2018b.app/bin/maci64
./SupportSoftwareInstaller.sh -downloadfolder /Users/jdoe/Downloads/MathWorks/SupportPackages/R2018b -inputfile /Users/jdoe/Downloads/MathWorks/SupportPackages/R2018b/ssi_input.txt

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Adam Brososky

Adam Brososky (view profile)

Answer by Adam Brososky

Adam Brososky (view profile)

on 26 Oct 2018

Good afternoon,
I cannot find the 'readme' file in the directory that was created when I installed the tool. Can you please point me to the instructions?
Thank you,
Adam

  2 Comments

Justin Ghetti

Justin Ghetti (view profile)

on 9 Nov 2018
Hi,
If you are still experiencing this issue, please contact MathWorks support:
http://www.mathworks.com/support/contact_us/
-Justin
omer cakmak

omer cakmak (view profile)

on 10 Jan 2019
Dear Adam Brososky;
I also couldn't find any instructions about the installation of the tool. When i tried to run setup.exe in the folders in the package i took " Error finding installer class , an exeption occured while looking for class" error. Did you encounter similar problem or did you install the tool correctly? Could you please help me ?
Omer

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Pieume Ulrich

Pieume Ulrich (view profile)

Answer by Pieume Ulrich

Pieume Ulrich (view profile)

on 7 Apr 2019

hello guys when i try to download the support package for usbwebcam in r2017b, i get an error.
Then when I try to download from the internet using the link above i instead download usbwebcams.mlpkginstall.
Each time i run this file it opens matlab and tries to install it and i get the same error.
Please can someone help me with a solution or with the zipped package?
HERE is mmy email: pieumeulrich@gmail.com

  1 Comment

omer cakmak

omer cakmak (view profile)

on 19 Apr 2019
Hello Pieume;
What kind of error did you take ? Could you please share a screenshot of the problem ? Maybe we can better help by knowing more information about your problem.
By the way, if you solved the problem till now, could you please post the solution here ?
Thanks;
Ömer

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Ceco

Ceco (view profile)

Answer by Ceco

Ceco (view profile)

on 7 Dec 2017

Hi Stuart,
I am getting to the same errors "undefined reference to xxxxxx". Have you found any solution of this issue?
Thanks

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Aderajew Ashagrie

Aderajew Ashagrie (view profile)

Answer by Aderajew Ashagrie

Aderajew Ashagrie (view profile)

on 1 Aug 2019
Edited by Aderajew Ashagrie

Aderajew Ashagrie (view profile)

on 1 Aug 2019

hey guys, i went to install arduino support package on my pc,but i coud't get install botton it display only download button.
how can i install.pls tell me the steps to install after download???? thank you

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Colin Fraser

Colin Fraser (view profile)

Answer by Colin Fraser

Colin Fraser (view profile)

on 14 Aug 2019

Hi,
If you are still having an issue, please contact MathWorks Support.
https://www.mathworks.com/support/contact_us.html
-Colin

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Liron Stettiner

Liron Stettiner (view profile)

Answer by Liron Stettiner

Liron Stettiner (view profile)

on 23 Oct 2019 at 11:11
Edited by Liron Stettiner

Liron Stettiner (view profile)

on 31 Oct 2019 at 23:55

SOLUTION
Hi,
After looking over this issue nights and days, I finally have a solution. This solution was given by the MathWorks technical support.
This solution is for Windows computers
On the online, internet connected computer, follow the instruction as given above by the MATLAB Support Team.
Now, after transferring the files to your offline computer, follow the instructions below:
*************
1. Make sure your Support Package folder is in the same hard drive as your MATLAB installation. If not, move it.
2. Open CMD
3. (In CMD) Make sure your path is on the same hard drive as your MATLAB installation drive. If not, change it by typing:
D:
(to change it to D drive, for instance)
4. (In CMD) Change directory to your MATLAB folder, e.g.
cd “C:\Program Files\MATLAB\R2017b\bin\win64”
5. (In CMD) Type:
install_supportsoftware.exe -archives “<YOUR SUPPORT PACKAGE PATH>“
e.g.
install_supportsoftware.exe -archives “C:\\SupportPackages\R2017b”
NOTICE: the path should end in the directory in which there exists an “archives” folder.
6. A new MATLAB window and an installation window should open.

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