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How do I Download and Install a Support Package on an Offline Machine?

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MathWorks Support Team
MathWorks Support Team on 30 Jun 2016
  • 2
Commented: Asim Dey on 7 May 2020 at 9:16
How do I download Hardware Support Packages and Optional Features for installation on a computer that is offline or that is behind a Proxy/Firewall?

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Accepted Answer

MathWorks Support Team
MathWorks Support Team on 11 Oct 2019
Edited: MathWorks Support Team on 11 Oct 2019
To install Hardware Support Packages and Optional Features on a computer that is offline or behind a Proxy/Firewall, you will need to use the stand-alone downloader to obtain the files needed.
Download Hardware Support Packages and Optional Features
As of R2018b, a Support Software Downloader for Hardware Support Packages and Optional Features is available that allows you to download them for releases R2016b and above without having to install MATLAB on another machine.
_Note: Select the platform that corresponds to the machine that is connected to the internet. _
  1. Download and run the file from the URL below:* <https://www.mathworks.com/support/install/support-software-downloader.html>
  2. Login to a MathWorks account when prompted
  3. Select and Download the Support Software
  4. Move the files to the target machine
Install on machine without internet or behind a firewall/proxy
Inside of the files that were moved over, there is a readme text document in the support package that explains the process to start the installation process. Please run through those steps to install your support package.
This process is for MATLAB R2016b and above. Please see the following article for information regarding prior releases:
How to download a Support package for installation on an offline computer for MATLAB R2016a and below?
http://www.mathworks.com/matlabcentral/answers/121434

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xiaochen
xiaochen on 20 Dec 2018
I also can not find the readme.txt in the unpacked file package. Only the following fies~~~~, could somebody give me some instructions ?
GTScreenshot_20181220_173731.png
xiaochen
xiaochen on 20 Dec 2018
AHa , I have figured it out, the 'readme'file is not in the "Support Software Downloader "package ,but in the support package you downloaded.
I just paste it here:
This is a guide for installing previously downloaded support software.
Table of Contents
-----------------
1. Copy downloaded software
2. Interactive Installation
a. Windows
b. Linux
c. Mac
3. Silent Installation
a. Windows
b. Linux
c. Mac
1. Copy downloaded software
---------------------------
Copy this entire folder to a shared network drive or removable media and then access the
copied folder from the computer on which you want to run the installation.
2. Interactive Installation
---------------------------
The interactive installer will start MATLAB and then the installer in a separate window. The
executable takes a single argument; the path to the location of the previously downloaded
files. All available support packages in the specified download folder are presented.
In a command prompt, type the following:
a. Windows
cd DRIVE:\<MATLAB_PATH>\bin\win64
install_supportsoftware.exe -archives <path_to_download_folder> [-matlabroot DRIVE:\MATLAB_PATH]
For example:
cd C:\MATLAB\R2018b\bin\win64
install_supportsoftware.exe -archives C:\Users\jsmith\Downloads\MathWorks\SupportPackages\R2018b\
b. Linux
cd <MATLAB_PATH>/bin/glnxa64
./install_supportsoftware.sh -matlabroot <MATLAB_PATH> -archives <path_to_download_folder>
For example:
cd /opt/MATLAB/R2018b/bin/glnxa64
./install_supportsoftware.sh -matlabroot /opt/MATLAB/R2018b -archives /home/jdoe/Downloads/MathWorks/SupportPackages/R2018b
b. Mac
cd <MATLAB_PATH>/bin/maci64
./install_supportsoftware.sh -matlabroot <MATLAB_PATH> -archives <path_to_download_folder>
For example:
cd /Applications/MATLAB_R2018b.app/bin/maci64
./install_supportsoftware.sh -matlabroot /Applications/MATLAB_R2018b.app/ -archives /Users/jdoe/Downloads/MathWorks/SupportPackages/R2018b
3. Silent Installation
----------------------
NOTE: The silent installation of support packages is only available in MATLAB releases R2018a
and newer. For MATLAB releases before R2018a, see the interactive installation instructions.
The silent installer executable takes two arguments; a path to the location of the previously
downloaded files and the location of the input file. The input file is used to specify the
support packages that are to be installed.
In a command prompt, type the following:
a. Windows
cd DRIVE:\<MATLAB_PATH>\bin\win64
SupportSoftwareInstaller.exe -downloadfolder <path_to_download_folder> -inputfile <path_to_input_file>\ssi_input.txt
For example:
cd C:\MATLAB\R2018b\bin\win64
SupportSoftwareInstaller.exe -downloadfolder C:\Users\jsmith\Downloads\MathWorks\SupportPackages\R2018b -inputfile C:\Users\jsmith\Downloads\MathWorks\SupportPackages\R2018b\ssi_input.txt
b. Linux
cd <MATLAB_PATH>/bin/glnxa64
./SupportSoftwareInstaller -downloadfolder <path_to_download_folder> -inputfile <path_to_input_file>/ssi_input.txt
For example:
cd /opt/MATLAB/R2018b/bin/glnxa64
./SupportSoftwareInstaller.sh -downloadfolder /home/jdoe/Downloads/MathWorks/SupportPackages/R2018b -inputfile /home/jdoe/Downloads/MathWorks/SupportPackages/R2018b/ssi_input.txt
c. Mac
cd <MATLAB_PATH>/bin/maci64
./SupportSoftwareInstaller.sh -downloadfolder <path_to_download_folder> -inputfile <path_to_input_file>/ssi_input.txt
For example:
cd /Applications/MATLAB_R2018b.app/bin/maci64
./SupportSoftwareInstaller.sh -downloadfolder /Users/jdoe/Downloads/MathWorks/SupportPackages/R2018b -inputfile /Users/jdoe/Downloads/MathWorks/SupportPackages/R2018b/ssi_input.txt
Asim Dey
Asim Dey on 7 May 2020 at 9:16
Hello,
I have downloaded the package and following the above post & also readme text document, but still unable to install it. Can any one guide me?

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More Answers (6)

Adam Brososky
Adam Brososky on 26 Oct 2018
Good afternoon,
I cannot find the 'readme' file in the directory that was created when I installed the tool. Can you please point me to the instructions?
Thank you,
Adam

  2 Comments

omer cakmak
omer cakmak on 10 Jan 2019
Dear Adam Brososky;
I also couldn't find any instructions about the installation of the tool. When i tried to run setup.exe in the folders in the package i took " Error finding installer class , an exeption occured while looking for class" error. Did you encounter similar problem or did you install the tool correctly? Could you please help me ?
Omer

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Pieume Ulrich
Pieume Ulrich on 7 Apr 2019
hello guys when i try to download the support package for usbwebcam in r2017b, i get an error.
Then when I try to download from the internet using the link above i instead download usbwebcams.mlpkginstall.
Each time i run this file it opens matlab and tries to install it and i get the same error.
Please can someone help me with a solution or with the zipped package?
HERE is mmy email: pieumeulrich@gmail.com

  1 Comment

omer cakmak
omer cakmak on 19 Apr 2019
Hello Pieume;
What kind of error did you take ? Could you please share a screenshot of the problem ? Maybe we can better help by knowing more information about your problem.
By the way, if you solved the problem till now, could you please post the solution here ?
Thanks;
Ömer

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Liron Stettiner
Liron Stettiner on 23 Oct 2019
Edited: Liron Stettiner on 18 Feb 2020
SOLUTION
Hi,
After looking over this issue nights and days, I finally have a solution. This solution was given by the MathWorks technical support.
This solution is for Windows computers
On the online, internet connected computer, follow the instruction as given above by the MATLAB Support Team.
Now, after transferring the files to your offline computer, follow the instructions below:
*************
  1. Make sure your Support Package folder is on the same hard drive as your MATLAB installation. If not, move it.
  2. Open CMD
  3. (In CMD) Make sure your path is on the same hard drive as your MATLAB installation drive. If not, change it by typing:
D:
(to change it to D drive, for instance)
4. (In CMD) Change directory to your MATLAB folder, e.g.
cd “C:\Program Files\MATLAB\R2017b\bin\win64”
5. (In CMD) Type:
install_supportsoftware.exe -archives "<YOUR SUPPORT PACKAGE PATH>"
e.g.
install_supportsoftware.exe -archives "C:\\Program Files\MATLAB\SupportPackages"
NOTICE: the path should end in the directory in which there exists an “archives” folder.
6. A new MATLAB window and an installation window should open.

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Aderajew Ashagrie
Aderajew Ashagrie on 1 Aug 2019
Edited: Aderajew Ashagrie on 1 Aug 2019
hey guys, i went to install arduino support package on my pc,but i coud't get install botton it display only download button.
how can i install.pls tell me the steps to install after download???? thank you

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Colin Fraser
Colin Fraser on 14 Aug 2019
Hi,
If you are still having an issue, please contact MathWorks Support.
https://www.mathworks.com/support/contact_us.html
-Colin

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mohamad alhakimi
mohamad alhakimi on 24 Nov 2019
Captufre.PNGhello, when i try to instill arduino package for matlab r2016b i get this error ...can you help me

  1 Comment

Liron Stettiner
Liron Stettiner on 24 Nov 2019
Hello Mohamad, Have you tried downloading the support packages you need the way I explained above (via the Windows Command Prompt)?
Moreover, do these support packages require any additional Toolboxes? If so, you wouldn’t be able to install them unless you buy the toolbox.
With kind regards, Liron Stettiner

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