Why do I encounter a "Received fatal alert: protocol_version" when installing a Support Package in MATLAB R2017a or earlier?

97 views (last 30 days)
When installing a Support Package in MATLAB R2017a or earlier, I keep getting this message (Fatal Alert: Protocol_version). The installer says that "MATLAB is in the middle of a downloading operation".

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 6 Nov 2019
This error does not occur when installing Support Packages in MATLAB R2017b.
This issue is now resolved in the following error bug report page:
Please contact MathWorks Technical Support and create a help ticket if you run into any other related issues
  16 Comments

Sign in to comment.

More Answers (10)

seifeddine hadj mohamed
seifeddine hadj mohamed on 2 Mar 2021
i have matlab 2015a version and i got the same problem for downloading the raspberry pi package.
i created a file named java.opts and paste the following line : -Dhttps.protocols=TLSv1,TLSv1.1,TLSv1.2
and then paste the file in the C:\Program Files\MATLAB\MATLAB Production Server\R2015a\bin\win64 path
and it worked finaly :)


Sharad Gholap
Sharad Gholap on 7 Apr 2018
When installing a Support Package in MATLAB R2016a or earlier, I keep getting this message (Fatal Alert : Protocol_version). The installer says that "MATLAB is in the middle of a downloading operation".

Tech Support
Tech Support on 13 Apr 2018
Edited: MathWorks Support Team on 23 Aug 2021
Hi,
If you are still having trouble installing the support package, please contact MathWorks support:
-Justin
MathWorks Installation & Licensing Support


Efrain Teran
Efrain Teran on 1 Nov 2018
The solution worked well in my 2015a version. Please be aware that, in summary, you just need to add one file to the bin>win64 folder (in the windows version) and a couple to the bugreport folder.
  5 Comments

Sign in to comment.




Bhuvana Krishnaraj
Bhuvana Krishnaraj on 4 Jun 2019
When installing a Support Package in MATLAB R2015a, I keep getting this message (Fatal Alert : Protocol_version). I tried that java.opts but also i am getting the same error how clear it ,please help any one to me.....
  1 Comment
Colin Fraser
Colin Fraser on 5 Jun 2019
Make sure you place the java.opts file in the following directory:
C:\Program Files\MATLAB\R2015a\bin\win64
If you are still having trouble installing the support package, please contact MathWorks support:
-Colin
MathWorks Installation & Licensing Support

Sign in to comment.


baojun
baojun on 31 Dec 2020
How to solve this problem
“There was an error installing third-party software for Support Package Android:
C:\MATLAB\SupportPackages\R2016a\downloads\android_download
does not contain archives for third-party software used by the support package.
To continue with support package installation:
Use "Install from Internet"
or
Use "Download from Internet" to download the complete set of files, and retry installing from folder."

Tags

No tags entered yet.

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!

Translated by