Why do I get a "MATLABWindow application failed to launch" error when launching Live Editor, App Designer, or any other MATLAB/Simulink UIs on Ubuntu 18.04 using MATLAB R2017b or R2018a?

I have recently upgraded to Ubuntu 18.04 LTS. When I try to open App Designer, Live Editor, or any other MATLAB/Simulink UIs, I get the following error message:

ERROR: >> appdesignerError using appdesservices.internal.browser.WebWindowController/startBrowser (line 87)
Unable to start App Designer due to an internal error.

MATLABWindow application failed to launch. Unable to launch the MATLABWindow application

or I get a modal dialog (pop-up box) with the following text:

The Live Editor is unable to run in the current system configuration.
For more information, see Live Editor Requirements

The above window appears despite all the published Live Editor requirements being satisfied. What could be causing this on Ubuntu 18.04 LTS and how can it be fixed?

Answer 1

[MathWorks Support Team]

Issue summary:

This is occurring due to a library incompatibility between Ubuntu 18.04 and MATLAB R2017b/18a. MATLAB R2017b and R2018a were built using libglib-2.0.so.0 version 4200 and version 5400 respectively. However, Ubuntu 18.04 ships with libglib-2.0.so.0 version 5600. Therefore at run-time, one of MATLAB's calls to the libglib-2.0.so.0 library fails when the expected symbol is not found in the older version of the library. 

To narrow-down the issue to exactly the one described here, please try running the following code on the affected system:\n

>> w = matlab.internal.webwindow('http://mathworks.com')

The above line of code will show the following error message on systems which are affected by this issue: \n\n

ERROR: Error using matlab.internal.webwindow (line 310) 
MATLABWindow application failed to launch. Unable to launch the MATLABWindow application 

\n

Workaround:

The workaround for this issue is identical to one published in a previous bug report for a MATLAB R2017b issue with Ubuntu 17.10: 

https://www.mathworks.com/support/bugreports/1655320

The workaround requires modifying one of the libraries in the MATLAB installation directory. Note that the first line below may need to be changed if MATLAB is not installed in the default location. Additionally, this may require administrator privileges on your system: 

# cd /usr/local/MATLAB/R2017b
# cd cefclient/sys/os/glnxa64
# mkdir exclude
# mv libglib-2.0.so* exclude/
# exit

\nOnce the libglib-2.0.so libraries are moved, please try running the following code again:

>> w = matlab.internal.webwindow('mathworks.com')
>> w.show

\nIf the workaround has been applied correctly, the above code will launch a mini-browser window that shows the mathworks.com website.

The MATLAB developers are aware of this issue and may provide a fix for this in a future MATLAB update. 

[Daniel Kiefer]

What are the side effects of excluding the mentioned library? Will something else not be working? Thank you for your feedback.

[Mojtaba Zarei]

Hi,

I'm using Ubuntu 18.04 and MATLAB 2018b.

I have a same problem but I could not solve it with your instruction. I'm using a Simulink model and by running the model I'm recieving following errors:

Error in split (line 30)
inf = input.inf;

Error in
matlab.internal.webwindowmanager/buildDefaultStartupOptions
(line 125)
                        versionInfo  = split(info.Version);

Error in matlab.internal.webwindow (line 294)
                               windowMgr.buildDefaultStartupOptions(obj.BrowserMode)

Error in Simulink.messageviewer.internal.CEFBrowserDialog

Error in
Simulink.messageviewer.internal.BrowserDialogFactory.create

Error in slmsgviewer

Error in slmsgviewer/PersistentInstance

Error in slmsgviewer.processRecord

Even wtih your suggenstion I still have the following error:

w = matlab.internal.webwindow('mathworks.com')
Dot indexing is not supported for variables of this type.

Error in split (line 30)
inf = input.inf;

Error in
matlab.internal.webwindowmanager/buildDefaultStartupOptions
(line 125)
                        versionInfo  = split(info.Version);

Error in matlab.internal.webwindow (line 294)
                               windowMgr.buildDefaultStartupOptions(obj.BrowserMode) 

[Talia Sari]

I also have this problem. Have you solved it?

[Bernard Beitz]

"The MATLAB developers are aware of this issue and may provide a fix for this in a future MATLAB update." Yes, please. Your solution solved the exact same issue I had today with R2020a.

[Aaron Yeiser]

I was also able to fix this same issue with R2020a.

[Matthew Mione]

Fixed the same issue on R2020a and Ubuntu 20.10. Thanks so much for your help.

[Alex Hitchcock]

Removing libgio* and libglib* from R2020a/cefclient/sys/os/glnxa64/ helped (Debian 11).

[vincent gagnon]

I also have the issue but on arch linux and matlab 2022a

[sree nandhan]

@vincent gagnon were you able to solve the issue ?

Answer 2

[Martin Gladis]

In my case i removed from /usr/local/MATLAB/R2020b/bin/glnxa64 file libcrypto.so.1.1 (I use fedora 33)

[Fabio Campos]

perfect, thanks

[@math_Paul]

Using MATLAB R2018a in Ubuntu 18.04LTS, it worked. thanks

Answer 3

[Utku Kaya]

I had the same problem in my MATLAB R2021a in RHEL 8. Removing file libcrypto.so.1.1 from .../MATLAB/R2021a/bin/glnxa64 solved the problem for me.

[scivision]

Thanks renaming or removing libcrypto.so.1.1 also makes it work for CentOS 8 Stream with Matlab R2021a

Answer 4

[Hafeez Jimoh]

This works for me. Thank you

Answer 5

[Pablo sanchez]

Excellent¡¡

Thank you very much¡¡

It works perfectly¡¡