figures properties This web page is not available ERR_NAME_NOT_RESOLVED

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I have Matlab installed on 3 machines, 2 Macs and a PC. On one Mac, when I try to open figures properties tab or axes properties, the box pops up but all it has in it is
This web page is not available
ERR_NAME_NOT_RESOLVED
I've tried to reinstall Matlab, and delete Chrome off my machine. Still no luck.
regards
Gethin
  4 Comments
Gethin Roberts
Gethin Roberts on 16 Dec 2018
Thanks for the tip. I looked in the firewall settings, and even switched it off completely, then rebooting the Mac, but still the same.

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Answers (2)

Akshay Kumar
Akshay Kumar on 18 Dec 2018
In order to debug the issue, try out the following steps:
  1. Try launching App Designer through command line by typing the below command. Does this open as expected or are there any error messages? >> appdesigner
  2. Open any documentation using the 'doc' command.
  3. In MATLAB, go to "Preferences -> MATLAB -> Web" and see if "Use a proxy server to connect to the internet" is checked. If it is, un-check this option and see if the issue is still reproduced.
  4. Paste the following into any browser and see if it gives the message: "The connector service is running." localhost:31415
  2 Comments
Akshay Kumar
Akshay Kumar on 19 Dec 2018
This looks to be some kind of unexpected behavior. I would suggest you to contact MathWorks Technical Support to get more assistance.
You can refer to the below link to do so:

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Sam Centanni
Sam Centanni on 7 Jun 2019
Has this question been resolved? I am having this same issue with the 2019a version and cannot find a solution
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