figures properties This web page is not available ERR_NAME_NOT_RESOLVED

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I have Matlab installed on 3 machines, 2 Macs and a PC. On one Mac, when I try to open figures properties tab or axes properties, the box pops up but all it has in it is
This web page is not available
I've tried to reinstall Matlab, and delete Chrome off my machine. Still no luck.
Gethin Roberts
Gethin Roberts on 16 Dec 2018
Thanks for the tip. I looked in the firewall settings, and even switched it off completely, then rebooting the Mac, but still the same.

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Answers (2)

Akshay Kumar
Akshay Kumar on 18 Dec 2018
In order to debug the issue, try out the following steps:
  1. Try launching App Designer through command line by typing the below command. Does this open as expected or are there any error messages? >> appdesigner
  2. Open any documentation using the 'doc' command.
  3. In MATLAB, go to "Preferences -> MATLAB -> Web" and see if "Use a proxy server to connect to the internet" is checked. If it is, un-check this option and see if the issue is still reproduced.
  4. Paste the following into any browser and see if it gives the message: "The connector service is running." localhost:31415
Akshay Kumar
Akshay Kumar on 19 Dec 2018
This looks to be some kind of unexpected behavior. I would suggest you to contact MathWorks Technical Support to get more assistance.
You can refer to the below link to do so:

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Sam Centanni
Sam Centanni on 7 Jun 2019
Has this question been resolved? I am having this same issue with the 2019a version and cannot find a solution

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