Can't use Symbolic Toolbox after buying it and installing it

Hi, so I have a home license and I recently bought the symbolic toolbox. I then downloaded the installation package from the link that was emailed to me. The installation updated my version of MATLAB and downloaded the Symblic Toolbox. Yet I still can't use it. If I do a syms command for example I am getting:

'syms' requires Symbolic Math Toolbox.

Any idea on how I can fix this ? should I contact MATLAB support or did I do something wrong ?

[Walter Roberson]

Does the toolbox show up if you use ver ? What shows up if you use

license('test','Symbolic_Toolbox')

Did you go through the activation process, which should have updated your license file?

[Anthony Yaghi]

No the toolbox doesn't actually show up in ver and the output of the license command is 0. So I guess it was not activated correctly ? I remember MATLAB asking me to update the license the first time I used the toolbox, I clicked on update then I was asked to restart MATLAB. After that I just get the above mentioned message each time I try to use the toolbox.

Answer 1

[Dheeraj Singh]

Yes, contact your sales representative to get detailed understanding about your license terms. If you don’t know who your sales representative is, MathWorks support can help you find your sales representative:

https://in.mathworks.com/support/contact_us.html