Unable to locate the required files 2021a version

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Hello everybody,
I tried to install 2021a version but after entering my installation file key the error below occured.
I already had the 2019 version but I deleted the folders of this in case of solving this problem but it did not help.
Does anybody knows what to do here.
Thank you very much

Accepted Answer

Madhav Thakker
Madhav Thakker on 20 May 2021
Hi Oliver,
Please reach out to our Support Team. They would be able to assist you with installation and icensing issues.
Hope this helps.

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