unable to retrieve products during installation

I keep getting an error stating 'unable to retrieve products' during installation. I tried changing the file location of installation considering the problem of storage space available, but it keeps showing the same error. I am trying to install the R2021a academic version.

Answer 1

[Simar]

Hi Shreya,

I understand that you are encountering an installation issue with academic version of MATLAB R2021a. The error message "unable to retrieve products" during installation of MATLAB R2021a or any other version, typically points to issues related to firewall/antivirus interference, MATLAB installation files, or account permissions. Here are steps to troubleshoot and resolve this issue:

• Disable Firewall and Antivirus Temporarily: Try temporarily disabling your firewall and antivirus software, then attempt the installation again. Remember to re-enable them after the installation.
• Run as Administrator: Running the installer with administrator privileges can resolve permission-related issues that might be causing the problem. Right-click on the installer and select "Run as administrator" from the context menu.
• Use MathWorks Account with Correct License: Make sure to log in with a MathWorks account that has access to the academic license for R2021a. If part of an academic institution, institution might have specific instructions or a designated account for installing MATLAB.
• Proxy Settings: If behind a proxy server, MATLAB installer might be unable to connect to the internet correctly. Configure proxy settings in the installer by clicking on the "Connection Settings" or similar option and entering proxy details.

If problem persists consider reaching out to MathWorks Support-

https://www.mathworks.com/support/contact_us.html?s_tid=hp_ff_s_support

Hope it helps!

Best Regards,

Simar