How do I send a SAML assertion to MathWorks?

The MathWorks Install Support team has requested a SAML assertion to assist in resolving my Shibboleth authentication issue. How can I generate one?

Answer 1

[MathWorks Support Team]

To gain a deeper understanding of the errors and issues you encounter when a user links to your Campus-Wide License via the portal, we need you to provide us with a SAML assertion. This information will assist us in diagnosing and resolving the problem.

Generating the SAML Assertion:

To Generate the SAML assertion, please follow these steps:

Step 1: Reproduce the Issue:

• Begin by replicating the issue you've encountered. Open your University MATLAB portal and click on the "Sign in to get started" button, which will open a new tab.

Step 2: SAMLResponse Session Capture:

• In the same browser session, open this link: https://www.mathworks.com/auth-edu-sp/Session and save what appears by saving the page itself or taking a screenshot.

Following the generation of the SAMLResponse, kindly send the file to MathWorks via email.

These steps will ensure that the SAMLResponse is appropriately extracted and provided to MathWorks for troubleshooting.