Why do I receive the error "An error has occurred" when I try to log in to my MathWorks Account in Simulink 8.1 (R2013a)?
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MathWorks Support Team on 21 Oct 2013
I am trying to install Simulink support packages via targetinstaller. My PC is using a proxy to connect to the internet.
When I start targetinstaller (via the command line or Add-Ons > Get Hardware support packages in the toolstrip), I can select the support packages I am looking to install. However, when I proceed to log in to my MathWorks account, I receive the following error:
ERROR: "An Error has occurred"
My password and account name are correct. I can access the web using the WEB function. I can access online documentation - the requested login for the online help works fine.
I get the same error message whether or not I configure MATLAB to use a proxy server.
I tried downloading the support packages directly from MATLAB central. However, on installing, the same login was required which returned the same error.