Why do I experience performance issues with the License Center?

When I try to load the license center it takes a long time to let me in or list licenses. Additionally, when I choose a license, it can take a long time to process and let me work with it.

Answer 1

[MathWorks Support Team]

We are aware of performance issues with the license center and are actively working to improve the loading times.

Additionally, these issues can be compounded if you are behind a proxy server. There is no workaround besides disabling your proxy server at this time.

If you have trouble accessing the License Center, create a service request from the My Service Requests link in your MathWorks Account, or by going to the below address:

http://www.mathworks.com/support/contact_us/index.html