About MathWorks

Policies and Statements

MathWorks Privacy Policy

At MathWorks, we believe it is your right to know what information we collect, how we use it, and what your options are for its use. Below you can find details about:

1. EU-U.S. Privacy Shield and Swiss/U.S. Safe Harbor information

A. EU-U.S. Privacy Shield information

MathWorks complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.  MathWorks has certified that it adheres to the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement, and Liability.  If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

In compliance with the EU-U.S. Privacy Shield Principles, MathWorks commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should first contact the MathWorks Legal Services Group at dataprivacy@mathworks.com or by mail to the following address:
Head of Customer Service, MathWorks, 1 Apple Hill Drive, Natick, MA, 01760.

MathWorks has further committed to refer unresolved privacy complaints under the EU-U.S. Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a privacy shield panel.

MathWorks is also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

B. U.S.-Swiss Safe Harbor information

MathWorks complies with the U.S.-Swiss Safe Harbor Framework. as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. MathWorks has certified that it adheres to the Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the U.S.-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor/

In compliance with the U.S.-Swiss Safe Harbor Principles, MathWorks commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss citizens with inquiries or complaints regarding this privacy policy should first contact MathWorks at dataprivacy@mathworks.com or by mail to the following address: Head of Customer Service, MathWorks, 1 Apple Hill Drive, Natick, MA, 01760.

MathWorks has further committed to refer unresolved privacy complaints under the U.S.-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

2. How we use and collect your information

When you access and use MathWorks products and services, MathWorks may collect certain types of personal information, including your name, company affiliation, mailing address, email address, and credit card number. We will not sell or rent your personal contact information to other companies. We will not disclose your personal contact information to other companies, except in the limited manner and for the limited purposes described below. The MathWorks Web site has several forms and additional collection methods that request contact, payment, and other information. Providing such information is optional, but you may be unable to complete certain transactions, obtain certain services, or access certain features of the MathWorks Web site or software without providing the requested information.

MathWorks uses the personal information it collects for the following purposes:

  • To send promotional material about our company, products, services, and events and, in some cases, on behalf of related third-party products, services, and events. You may choose not to receive this additional information. (See "How to remove or update your information," below.)
  • To process and ship orders that you place with us, and to provide you with documentation or other material in support of your order.
  • To manage licenses within MathWorks.
  • To provide any communication or material necessary to respond to an order for a product or service, a request for support or information, or an application for a seminar, trade show, or other event.
  • To solicit optional feedback in the form of surveys measuring customer satisfaction with MathWorks products, services, and events. 
  • To notify you of new products, updates, or other information related to your purchases or information requests. 
  • To enable delivery of consulting or training services and participation in seminars, trade shows, or other events.
  • To comply with obligations imposed by applicable laws or regulations, or with a court or administrative order. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
  • To provide important information regarding the renewal of agreements, version upgrades, and other alterations related to Company products and services used by customers.
  • To provide products and services that you request.

MathWorks may employ subsidiaries, partners, service providers, authorized distributors, and other third parties in order to fulfill the purposes described above. These entities may be located throughout the world. MathWorks may also release current or past user information to third parties for limited purposes in the event MathWorks believes that usage is (i) in violation of the terms and conditions of use of the MathWorks Web site and/or (ii) associated with the commission of unlawful acts. MathWorks may also disclose aggregate information to third parties.

In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield, MathWorks is potentially liable.

IP addresses and cookies. We use your IP address to administer our Web site and, occasionally, to help diagnose problems with our server. We may use data collected in Web server log files, JavaScript code, and cookies to analyze visitors’ behavior to better understand their needs. When you visit the MathWorks Web site and access “My Account” applications, one or more cookies may be placed on (or read from) your machine if your browser is set to accept cookies. A cookie is a small data file that we transfer to your computer’s hard drive through your Web browser. These cookies do not store any personal information on your hard drive; they consist of a simple code that is used to access your account information, maintain current session data, gather broad demographic information, and help analyze Web site traffic. MathWorks may use such non-personal information for a variety of purposes including, but not limited to, market research and improving the content of our Web site.

Although Web browsers typically allow cookies by default, you may choose not to receive cookies by modifying the settings of your Web browser to disable cookies. If you choose to decline cookies, you may not be able to take advantage of all of the features of this Web site or other Web sites you visit.

MathWorks engages a third-party Web traffic analysis company to log aggregate information coming through our Web site on our behalf. MathWorks controls how that data may and may not be used. When you visit our Web site, the third-party Web traffic analysis company may use technical tracking methods such as cookies that will be listed under the domain 2o7.net, and Web beacons, on our behalf, and may receive anonymous information about your browsing on our Web site. These technical tracking methods are not used to relate Web site visitors to any personally identifiable information. Information collected by MathWorks is unique to individual visitors but is not personally identifiable to the third-party Web traffic analysis company. Such information provided to MathWorks may be re-associated by MathWorks with previously collected information for internal purposes only, including but not limited to providing visitors with relevant content. We may also use these technical tracking methods in e-mails to determine whether the recipients have opened such e-mails, clicked on links contained in those e-mails, and continued to browse our Web site. No personally identifiable information, such as your name, street address, or e-mail address, is shared with the third-party Web traffic analysis company.

We allow third-party companies, including a third-party social bookmarking service, to collect certain anonymous information when you visit our Web site and share or bookmark content.

3. How we protect your order information

MathWorks Store has security measures in place to protect the order information under our control against loss, misuse, destruction, and alteration. We use industry-standard security measures called SSL encryption. Encryption helps protect your credit card number and personal information by scrambling the data in transit to the MathWorks Store. We encrypt every order. If you would prefer to give your information by phone, you may call 508-647-7000.

4. How to remove or update your information

MathWorks sends many types of e-mail including electronic newsletters (MathWorks News & Notes and MATLAB® Digest), and event announcements. You may choose not to receive these types of correspondence.

You can remove your name from e-mail lists:

Note: If you are a licensed customer, you will continue to receive operational correspondence, such as e-mail notification of new releases and maintenance renewal notifications.

Correct/update your contact information: MathWorks acknowledges that you have the right to access your personal information. You also have the choice to opt-out of use of your personal information for any purpose other than the purpose for which the data was collected or which you have subsequently authorized. If you wish to access or limit use or disclosure of your personal information, please contact us via email at service@mathworks.com or phone at 508-647-7000.

MathWorks is committed to keeping your information as accurate as possible, in order to provide the best service to you. If you have a MathWorks Account, you may make the necessary changes to your information online. If you do not have an account, please contact us via e-mail at service@mathworks.com or phone at 508-647-7000.

5. How your information submitted to MATLAB® Central may be used

The MATLAB® Central portion of MathWorks Web site requests information of contest participants and users contributing files and products to the File Exchange area. MATLAB Central also contains access to the comp.soft-sys.matlab newsgroup. Be advised that any content you submit to MATLAB Central, including personal information and postings to the comp.soft-sys.matlab newsgroup, is not subject to the protections that may be afforded information collected under other sections of the MathWorks Web site. The content you submit will be accessible from any part of the world via Web technology, and any information your submissions contain may be used by MathWorks and the public, both within and outside the country from which you posted.

6. How we collect information through products

To enable you to use our products, we may request or collect information such as your name, e-mail address, physical location, phone number, title, company name, and/or system login name. Such information may be used to activate, register, or update your product or license. This allows us to understand your requirements; to ensure safe, secure, and effective licensing of our products; and to provide you with information that you may need for support in the future. MathWorks will use information provided or collected only in ways consistent with this Privacy Policy.

MathWorks may also collect usage and device data through MATLAB Mobile, such as the type of operating system running on your device or the number of times that you access MATLAB Mobile. This data is not personally identifiable and will not be associated with your personal information. It is collected solely for the purpose of MathWorks’ internal analytics, and is not shared with third parties.

7. How long we store your information

We may keep your information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements.

Changes to the Privacy Policy

MathWorks may make improvements or changes in the information, services, products, and other materials on the MathWorks Web site at any time without notice. MathWorks may modify this Privacy Policy at any time, and such modifications shall be effective immediately upon posting of the modified Privacy Policy. Notification of material changes to this Privacy Policy will be provided by noting a new "updated" date in connection with the Privacy Policy link that appears at the bottom of each page.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, please contact us.

Updated September 23, 2016