OpenGL Hardware Graphics error with Satellite Viewer

I'm having a problem with launching the Satellite Scenario Viewer. When I try:

satelliteScenarioViewer(sc)

I get the error:

Error using matlabshared.satellitescenario.Viewer
Hardware graphics with WebGL support is required. Upgrade the graphics hardware driver. For more information, see here.
Error in satelliteScenario/satelliteScenarioViewer

This is on a Windows 10 laptop I got in 2019.

In the documentation, "Resolving Low-Level Graphics Issues", the first step is to upgrade the Graphics Hardware Drivers. However, under device manager -> "Display Adapters" -> "Update Driver", it says the best driver is already installed (for both the Intel and NVIDIA hardware).

The second step is determine and choose a Renderer Implementation. Running info = rendererinfo(gca) returns:

info = 
struct with fields:
GraphicsRenderer: 'OpenGL Software'
Vendor: 'Microsoft Corporation'
Version: '1.1.0'
RendererDevice: 'GDI Generic'
Details: [1×1 struct]

It is already using 'OpenGL Software' as the graphics renderer. There's nothing apparently wrong.

plot3D also works just fine, I don't know if that uses openGL but I thought it might.

What can I try to resolve this? What is wrong?

[Walter Roberson]

See also https://www.mathworks.com/matlabcentral/answers/278960-javascript-alert-could-not-get-webgl-context for some commands that might assist with debugging

[Lieselotte Heinrich]

I tried "opengl info", and it says Software: 'true':

Version: '1.1.0'

Vendor: 'Microsoft Corporation'

Renderer: 'GDI Generic'

MaxTextureSize: 1024

Visual: 'Visual 0x0e, (RGB 24 bits (8 8 8), Z depth 16 bits, Software, Single buffer, Antialias 0 samples)'

Software: 'true'

HardwareSupportLevel: 'none'

SupportsGraphicsSmoothing: 0

SupportsDepthPeelTransparency: 0

SupportsAlignVertexCenters: 0

Extensions: {3×1 cell}

MaxFrameBufferSize: 0

[Walter Roberson]

I do not trust Windows to automatically detect proper Intel driver versions. I suggest using the Intel assistant https://www.intel.ca/content/www/ca/en/support/articles/000090440/graphics.html